Refund policy
Sniff to Remember Refund Policy
At Sniff to Remember, we understand that sometimes things just don't work out. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your custom scented candle, we offer a hassle-free refund policy.
Eligibility for Refunds
- 30-Day Window: You may request a refund within 30 days of receiving your order.
- Unused Product: The candle must be unused and in its original packaging.
- Proof of Purchase: You will need to provide your order number or other proof of purchase.
Exceptions
- Damaged Items: If your candle arrives damaged, please contact us immediately and we will arrange for a replacement or refund.
How to Request a Refund
- Contact Us: Reach out to our customer support team via email or phone.
- Provide Details: Let us know your order number and reason for the refund request.
- Return Shipping: We will provide you with a return shipping label. You are responsible for the cost of return shipping, unless the item is defective or damaged.
- Processing: Once we receive the returned item, we will process your refund within 5-7 business days. The refund will be credited to the original payment method.
Our Commitment
We are committed to providing you with a positive and enjoyable shopping experience. If you have any questions about our refund policy, please do not hesitate to contact us.
Thank you for choosing Sniff to Remember!
Please note: This policy is subject to change without notice.